Desktop Support/ Spanish Bilingual Support

Job Description:

Desktop IT Specialist will:

Support and troubleshoot Windows 10 Operating System related issues

Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.

Support and troubleshoot Microsoft Office (especially Outlook)

Handle and resolve all problems escalated from customer helpdesk in a timely manner.

Work with backend global teams to remediate and escalate issues as needed.

Make recommendations for desktop performance improvements (and lead their execution)

Be responsible for application upgrades and escalated trouble tickets.

Provide desktop computing customer service and support.

Configure and manage software Package Distribution via SCCM.

Create and maintain related documentation and knowledge base.

Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.

Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN

• Spanish Bilingual Support is a mandatory requirement