Deputy Rail Systems Supervision Manager

Job Description

• Manage and supervise a team of Technical Field Service Engineers, ensuring they perform their duties effectively and efficiently.
• Ensure that customer training and preventive maintenance are carried out according to company standards and procedures.
• Oversee breakdown handling and ensure that technical issues are resolved in a timely and professional manner.
• Ensure that daily work reports and customer communications are accurate and professional.
• Coordinate with the office administrator to manage field parts inventory, testing devices, and tools.
• Provide regular performance feedback and coaching/training to Technical Field Service Engineers to help them achieve their career goals.
• Provide technical support and guidance to Technical Field Service Engineers as needed.
• Ensure that technical and customer requirements are effectively translated into technical solutions.
• Build and maintain positive customer relationships through effective communication and interpersonal skills.
• Stay up-to-date with industry standards and best practices to ensure that the team is providing the highest level of technical support.
• Take a proactive approach to work and lead by example.
• Provide market information on competition and their activities.

Education/Experience

• Degree in Electrical or Electronics with a strong technical background and experience in hardware and software support.
• 5+ years of experience in technical support, with at least 3 years in a management role.
• Excellent written and verbal communication skills.
• Excellent leadership and team management skills.
• Ability to communicate technical concepts clearly and effectively.
• Proven experience in analysis, troubleshooting, and problem-solving.
• Ability to prioritize and escalate customer issues effectively.
• Excellent interpersonal and customer relationship-building skills.
• Ability to work independently and take a proactive approach to work.
• Excellent organizational and time management skills.
• Sense of urgency and willingness to travel as needed.

Skills : technical support,field service manager,electrical engineering,electronics,installation,hardware troubleshooting,software troubleshooting,maintenance,