Deputy Head of IT Governance

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide platform casino sports betting payments and affiliate systems to over 300 customers worldwide. The company is profitable has over EUR 100m in annual revenues and 950 employees in offices across 12 countries in Europe Asia and the US. EveryMatrix was founded in 2008 and remains a founderowned private company. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

IT Governance is a department focused on running the IT operations in our company in compliance with all the internal policies. It is formed from multiple teams and processes aligned with the ITIL framework/ ISO20000.

Current processes controlled by IT Governance:

• Incident & Problem Management
• Change Management
• Release Management
• Capacity Management
• Event Management
• Technical Project Management
• Technical Support 24/7
• NOC team
• Technical Compliance

Responsibilities:

• Providing governance risk and compliance data insights to drive improvement across the IT system;
• Planning the implementation of processes and procedures for the identification and assessment of risk in the organizations information system;
• Continuously evaluating and enhancing the effectiveness of existing IT governance processes and frameworks.
• Managing risks related to information technology and cybersecurity;
• Conducting regular audits and assessments of IT systems to identify vulnerabilities and areas for improvement.
• Measuring and monitoring IT systems;
• Developing systems and processes for the management and reporting of risks;
• Providing insights and recommendations to the executive team;
• Reviewing current and proposed information systems for compliance with the companys business strategy;
• Developing standard operating procedures for IT systems to ensure compliance with corporate governance;
• Prioritizing resolution of incidents and problem tickets within the other departments;
• Handling escalations from clients;
• Ability to travel as needed for client meetings workshops and other business engagements including occasional visits to remote offices or customer sites.
• Coordinating with the other departments on ongoing projects to sustain the uptime of our systems;
• Improving the monitoring for our systems and working with the teams to identify the correct thresholds for alerts;
• Taking part in the Post Mortem process and helping with the RCA for our critical incidents;
• Making sure all Post Mortems have reports written that can be sent to our clients;
• Coordinating the implementation of the findings from Capacity Management.

Requirements:

• Strong project management skills with the ability to plan execute and oversee multiple initiatives simultaneously within scope budget and timeline constraints.
• Demonstrated expertise in risk management methodologies including risk assessment mitigation strategies and risk communication.
• Ability to translate technical or complex concepts into userfriendly language;
• Ability to collaborate working closely with both functional and technical teams;
• Strong analytical problemsolving and troubleshooting skills;
• Ability to remain flexible as priorities change adaptable to change and able to accept ambiguity;
• Effective communications skills including written verbal and presentation;
• Ability to work independently and within a team environment;
• Established skills in time management multitasking and prioritization of work;
• Handles stress situations and can take decisions under pressure.

Work Life Balance:

• Enjoy 22 annual leave days with the number increasing to 32 after 5 years with the company; 10 sick leave days per year (without a doctors note);
• 40% work from home over any 3month period after the first 3 months;
• During the first 3 months 100% work from the office central location near University Square;
• If returning to work soon after having child 1 year 100% WFH for mothers; WFH after child is born
• For fathers: 13 weeks of 100% WFH (from the day of the birth of the child).

Benefits and Office perks:

• Lunch allowance (130 EUR Net/ month);
• Private Medical insurance Regina Maria;
• Our own inhouse gym health & wellbeing programs;
• Fruits Tuesday;
• Access to online learning platforms Udemy for Business and OReilly and budget for external training;
• Bookster;
• Massage at work;
• Anniversary gifts;
• Frequent freebar parties annual wholecompany parties (have previously rented our own planes to get everyone together!);
• Fun corner: ping pong table PS4 lots of board games.