Dental Technician Global Support

This is a remote position.

• Independent processcompliant transfer of customer inquiries from the Global Customer Care from the available communication channels if necessary upgrading of the automatically generated cases through targeted inquiries according to process specifications.
  
• Creation of cases in the available CRM system.
  
• Steer nonregulatory cases to the appropriate subprocess.
  
• Independently provide processcompliant support to customers using provided documentation and other tools from the system.
  
• Processcompliant (according to WI or further specifications) triggering of subprocesses within the scope of solution finding in the available CRM system.
  
• Complete processcompliant case logging in the CRM system available.
  
• Forwarding of the case to the technically correct 2nd level support if necessary as well as the further support of the case according to the process specification
  
• Participate in respective available Shopfloor meetings to create transparency with independent reporting as directed by the Board.
  
• 1st level support staff are responsible for the operational support of the telephone switchboard
  
• Taking over the telephone hotline outside business hours or if required by arrangement in the form of a standby service (emergency service)
  
• Assist other Aftersales departments with determining customerrelated tasks.
  
• Assumption of any assistance tasks that may arise.
  

Requirements

• With Dental Technician profession/expertise with a minimum of 5yrs years of experience.
  
• Expert knowledge and awareness of the Companys products and their usage
  
• Excellent English communication skills (both written and spoken).
  
• Customer friendly approach to telephone consultations
  
• Ability to work in a team with high stress resilience
  
• Must have stable internet connection (postpaid and not prepaid) at home for remote support/work when needed.
  
• Willing to be onsite for work/meetings in Nuvali Sta. Rosa when necessary.
  
• Willing to work during North America business hours 8pm5 am PHT.
  
• Must be flexible with the schedule
  
• Willing to attend an onsite training for at least 1 month.
  

Benefits

• Company stability
  
• Flexible Working Setup
  
• Government Mandated Benefits
  
• Guaranteed 14thMonth
  
• HMO with dependents
  
• Performance Bonus
  
• Vacation & Sick Leaves
  
• Retirement Plan