Datacenter Technician

Description:

Our Team is currently seeking a strong Data Center Technician to support both companyspecific servers as well as data center build outs at customer data centers. The ideal candidate balances strong technical hardware physical network set up and verbal/written communication skills who are also are highly analytical with superior attentiontodetail selfmotivated and a positive humble results driven attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback create documentation on both technical and nontechnical processes and contribute to our knowledge library that can be leveraged by others for example KB Articles SOP lessons learned etc. Additionally the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.

What youll do:

Ideally a candidate will be adept in both hardware troubleshooting physical network setup and communication skills. However a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Requirements:

• Hardware Troubleshooting Related Skills
• Great server hardware knowledge with a deep understanding of all component and amp; system type failures
• Proven RCA or Failure analysis history
• Experienced in controlled experiments to determine the root cause.
• Assist in conducting failure analysis onfield issues until the root cause is determined based on:
• Controlled testing of suspect hardware system or firmware
• Engagement of internal engineering departments and the customer
• Proactively and reactively support field deployments globally by:
• Maintaining deployment equipment image and software
• Learning new products in the production or lab environment
• New Product Introduction training for site leads and technicians in the field.
• Assisting field technicians to resolve known and unknown issues realtime.
• Assist in tracking server fleet health to investigate trends new unknown issues and validate that VSEIis maintaining customer SLA.
• Utilize Linux and Windows CommandLine to troubleshoot hardware.
• Physical Network SetUp
• Network troubleshooting of Layer1 Layer2 Layer3
• Making cleaning or running cables
• Cable management (labeling dressing and unintrusive)
• Assist network admins in setting up switches.
• Confirming connections both visually and virtually
• Cable tracing
• Port map updates
• Communication Foundational Skills and Competencies
• Setting up prework meetings to discuss requirements equipment needed expectations and ensure everyone is in sync and everything is clear.
• Daily status updates
• Define develop and implement external and internal customer initiatives.
• Proactively support field sustaining activities by
• Developing SOPs Knowledge articles and amp; guides
• Conduct training on new issues/resolutions new technical processes and amp; new tools.
• Attention to detail and accuracy in the investigation of issues RCA/FA documents etc. is critical to this role.
• Provide timely detailed precise and accurate feedback to the Engineering teams on failures serviceability of servers and integration with the data center.
• Pre and postwork followup for projects.