Data Analyst 1

Remote or WFH option is available but must be within driving distance to the Columbia SC office as they may have to go onsite once a month and to initially pick up equipment.

***ALL CANDIDATES MUST COMPLETE A 4 QUESTION ANALYST ASSESSMENT Attachments include an excel spreadsheet assessment with 3 rate cards (A B C) which are required to complete it***

***Candidate will be rejected if assessment is not attached with resume. Please be sure to also send assessment and resume to for review.

1/17As we learned on the call the manager wants several attachments for submission. If you are unable to combine on 1 document and it exceeds what FG will hold please send to me and Mabel so we can forward to the manager. Thanks

ATTN: Seeking candidates to work full time in the Analysis department of our Digital Services Center. This position can include the potential to advance to a tenured position (temphire) based on available openings employee performance and manager observations.

SCHEDULE: 8AM 5PM shift; 5 day workweek with Saturday and Sunday off

PRESCREENING: To be considered for an interview candidates MUST have the attached analyst assessment submitted with their resume and should include all scratch paper showing work with 3 of 4 questions answered correctly.

Job Description

Summary
Overall this position requires routine detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.

PreTraining Requirements
New hires for Analysis positions are required to complete 2 short pretraining courses provided by Client immediately upon hire in order to advance to their designated roles for specific task training. Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pretraining hours are paid.

1.Utility Bill Knowledge Training (UBK) 2 day foundation course on utilities industry & Client specific processes and terminology

2.Analysis Training 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology rates tariffs and units of measure.

Tasks:
Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.
Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.
Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment files
Research and resolve problem bills per established processes and turnaround times.
Build and maintain vendor specific processing templates
Build and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.
Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
Complete assigned tasks based on standard operating procedures and established key performance indicators
Other duties as assigned

Key Responsibilities:
Select appropriate processes from clearly documented rules past practices or new instructions
Seek advice and guidance on nonroutine or problem areas from senior department members.
Refer complex unusual problems to senior department members

Skills Required:
Successful completion of UBK training
Successful completion of Analysis training
Familiarity with Microsoft Office Suite
Ability to research and problem solve issues effectively
Detail oriented
Efficient multitasker with excellent time management skills
Strong organizational skills
Strong verbal and written communication skills

Experience
Entry level skillset with up to 2 years of successful experience in a similar role generally comparable with the tasks and responsibilities as presented above.

Education
HS diploma or equivalent is required.

Spotlight Call Notes:

Temp to hire position provide candidate with all tools needed to succeed.
A passing score of 3/4 is required. The assessment is attached to the JP and has 3 different rates that are required to complete the assessment (part A B C).

Utility Knowledge course must be passed post hire. Its a 2 day training course. A practice test is also available.

No requirement for utility based knowledge but its a plus.
Strong math and excel background is preferred but not required.
Ideal candidate can come from any background but with skills that can be transferable.
Strong critical thinking pattern recognition and phone skills preferred.
Must be selfdriven and be able to manage own time.

Questions:
Does the candidate have to be local We will be rotating to be in the office once a month effective May. But we will consider a qualified candidate if they are a good fit.
For the training is it via remote or 1:1 basis It is all done online with an instructor that is available for the 2 day course. Once test is passed they move onto the analysis class with HM and runs 46 days. Consists of reading a manual work through problems complete practice problems and review each module.
Will a higher pay rate be considered If they are the good fit yes.
Will freshly graduate candidates be considered Yes. College is not required but its certainly a plus.

About Us

Room to Grow
We tend to hire for entrylevel positions but promote internally for higher level or permanent positions that become available periodically. In the event that we convert a temp to permanent hire we generally provide a pay raise at that point.

Company Culture
As a company Client is committed to supporting diversity equity and inclusion. We invest in our greatest resource our employees through meritbased promotions company provided trainings teambuilding events as well as free access to worldclass physical and mental health resources and financial wellness seminars.