Danish-speaking Customer Service Agent

Come and join our journey!

If you are passionate about Customer Service have a genuine interest in iGaming and want to learn more this position could be for you. No iGaming experience No problem we will teach you everything!

Tasks

As a Customer Service Agent you will be the first point of contact for our players though live chat email and phone calls delivering the best possible experience.

You will:

• Enable our players with quality solutions in a timely personal and professional manner that exceeds the customers expectations
• Identify and support players in any difficulties they might encounter
• Provide explanations to customers about products/site/policies/ promotions etc.
• Update customer account/details with necessary information when needed
• Understand guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity

Requirements

We want you to:

• Be a fluent or native Danish speaker with a C1 level of English both spoken and written
• Be flexible and willing to work on a shift basis
• Have experience working with customers listening to their needs and providing the best solutions
• Be an excellent listener have an empathic approach and take pride in giving an excellent service to our players
• You have exceptional organisation skills (including arriving on time meeting deadlines and finding accurate information in a timely manner).
• You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
• Be an individual who is open to constructive feedback
• Be a team player that can also work independently

Benefits

Employee benefits:

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

And much more!

Apply today and be part of our success story!

Our recruitment process

• Online assessment
• Final interview with the hiring manager(s)
• Reference check (two previous employers) and Police conduct