Customer Support Engineer

We are ElectroNeek

ElectroNeek Texas Austinbased is at the forefront of lowcode RPA (Robotic Process Automation) revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive businessoriented solutions with a strong emphasis on ROI calculation process visualization and seamless integration across various environments. What sets ElectroNeek apart is our commitment to empowering business users enabling them to define processes in a userfriendly manner and allowing those with technical expertise to create advanced AIpowered software robots for automation. Our approach encourages businesses to prioritize critical automation steps ensuring optimal efficiency and collaboration between humans and software robots.

Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams redefining the automation landscape!

Role Description

We are presently seeking a Customer Support Engineer for the North American market working fully remote to help us continue our rapid scaling.

Responsibilities:

• Provide 1st and 2nd lines technical support for company s software applications.
• Tickets processing within ticketing systems.
• Direct collaboration with other departments (R&D and Product Management mainly).
• Documentation of support tickets in the company s knowledge base.
• Have meetings with customers to provide support in complex scenarios.

• A fully remote techenabled environment.
• Weekdays 9 AM 6 PM EST.
• Paid time off and vacation.
• Stable salary in USD quarterly bonus for top performance.
• We offer a stock option plan that allows you to share in our companys growth and success.
• Opportunity to work with an internationally distributed team. Our team members come from a variety of backgrounds and locations providing you with a diverse and dynamic work environment.

Requirements :

Required skills:

• Excellent spoken and written English is a must
• Minimal 3 years of experience in application support within software development companies (SaaS)
• 5 years of experience in IT industry
• Intermediate level of Javascript (or Python) is must have
• Understanding of Robotic Process Automation as technology and UI automation
• Desktop software troubleshooting skills
• Experience with application logs investigation and interpretation
• Handson experience in lowcode systems or b2b SaaS automation platforms (Workato Tray.io)
• Product quality improvementoriented mindset
• Experience with Jira and Confluence
• Knowledge of tickets tracking systems (ZenDesk preferred)
• Experience in technical documents writing

Soft skills:

• Strong listening and storytelling skills
• Enthusiasm for working in a high profile fastpaced startup culture
• Strong clientfacing and communication skills
• Responsible responsive proactive willing to help ready to resolve issues
• Responsible and selfmotivated
• Strong analysis skills
• Ability to learn new technologies
• Ability to multitask and prioritize between competing activities

Remote Work :

Yes

Employment Type :

Fulltime