Customer Support Ass....
Customer Support Associate
Posted on :
15-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-04-2024
Job Description
Req ID : 2720825
Business Enablers (a Skillhub Consulting subsidiary) is an HR solutions provider that specializes in strategic HR solutions. From talent acquisition to organizational development interventions and strategic consulting were dedicated to enhancing your workforce and driving growth.
Role Description:
Devshreem Solutions Private Limited
Devshreem Solutions Private Limited is a premier Enterprise Consulting and Implementation service company catering to customers across the globe. We assist our customers in advancing their business processes by speeding up communication and information flow thus enhancing productivity immensely extending their enterprise to their clients and suppliers.Devshreem Solutions with a rich experience in the implementation of Enterprise business solutions on Tally enterprise framework offers a complete solution which includes consultancy design development implementation and training. We enhance value to our customers by bringing to the table an excellent understanding of business processes.
At Devshreem Solutions we follow a welldefined methodology that enables customers to exploit the benefits of Tally quickly and in the most costeffective manner possible. The secret of Devshreem Solutions success lies in its flexibility responsiveness to customers encouragement and reward to employees and well satisfied business partners.
Objective Provide exceptional customer service and support address customer inquiries resolve issues promptly and exceed service expectations while representing the companys brand effectively.
About the Role
- Excellent communication skills both verbal and written.
- Strong interpersonal skills and customer service orientation.
- Help customers maximize the use of software features.
- Maintains quality service by establishing and enforcing organization standards.
- Attention to detail and problemsolving abilities.
- Maintains relationships with clients by providing support information and guidance.
- Proficiency in using CRM software and other customer support tools
- Maintains professional and technical knowledge by attending training.
- Provide software training to our clients from time to time.
Knowledge
- Must understand the market they are operating in.
- Must have indepth product knowledge and the benefits it offers to customers.
- Should have a good understanding of the Organizations policies and processes related to customers.
- Should have good knowledge of MS Office and other similar productivity tools
- Should have a fair understanding of the technology landscape.
Skills & Qualifications
- Candidate must be Graduate or Postgraduate (preference to commerce graduate with good academic and working knowledge of Tally.ERP9)
- Prior experience in customer service or a related field is preferred.
- Ability to remain calm and professional in challenging situations.
- Good communication skills (Hindi and English)
- Good decisionmaking skills
Note: Skillhub Consulting / Business Enablers is an HR consultancy and this job has been posted on behalf of Devshreem Solutions Private Limited
customer service,communication,operations execution
Employment Type
Full Time
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
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