Customer Success Manager

We are ElectroNeek

ElectroNeek Texas Austinbased is at the forefront of lowcode RPA (Robotic Process Automation) revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive businessoriented solutions with a strong emphasis on ROI calculation process visualization and seamless integration across various environments. What sets ElectroNeek apart is our commitment to empowering business users enabling them to define processes in a userfriendly manner and allowing those with technical expertise to create advanced AIpowered software robots for automation. Our approach encourages businesses to prioritize critical automation steps ensuring optimal efficiency and collaboration between humans and software robots.

Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams redefining the automation landscape!

Role Description

We are currently seeking a Customer Success Manager to join our team. As a key liaison between ElectroNeek and its valued customers you will play a pivotal role in managing customer relationships and guiding them toward success and sustainable growth.

In this role you will take ownership of our customers success and their relationships with ElectroNeek. Youll ensure their satisfaction with our products thereby contributing to their longterm loyalty. Your responsibilities will include monitoring and driving customer business performance software usage technical incident resolutions customer engagement levels and overall satisfaction. Using a datadriven consultative approach and leveraging your strong problemsolving skills you will work closely with customers to maximize their market potential with ElectroNeek. Your efforts will directly contribute to our customers success and assist them in achieving their automation goals efficiently and effectively.

The ideal candidate has experience as a Customer Success Manager or Technical Account Manager in the tech industry with a proven track record of owning and upselling multiple accounts and is comfortable with the challenges of a fastgrowing startup.

Responsibilities

• Guide customers through ElectroNeeks range of product offerings and resources facilitating their success with marketing sales and project implementation.
• Track guide and deliver customers growth within ElectroNeeks success journey: recommended roadmap based on the successful experience of current customers.
• Proactively follow up with customers based on ongoing projects trends and/or previous needs.
• Maintain accurate client records in our CSM software (Planhat) by keeping track of any contract updates upsell opportunities and registering all tasks and commitments ensuring that nothing is overdue and consistently identifying the next actions for upsell and expansion opportunities.
• Identify upsell and crosssell opportunities and help partners find the best offer to accomplish their business goals.
• Monitor customers health by collecting and analyzing data related to their usage technical requests project implementation communication engagement and feedback.
• Collaborate with internal departments to fulfill client needs including analyzing customer requests and effectively communicating followup and guidance to internal teams.

• Weekdays 9 AM 6 PM CT.
• Paid time off and vacation.
• Techenabled environment.
• A fantastic compensation plan for overperformance. If youre committed to breaking records youll be rewarded with a commensurate level of compensation.
• Significant depth of industry experience in our leadership team and a deepseated desire to share this hardwon knowledge. If you bring the effort we ll help you with the roadmap every step of the way.
• An exceptionally tightknit team of friendly colleagues.
• Opportunity to work with an internationally distributed team. Our team members come from a variety of backgrounds and locations providing you with a diverse and dynamic work environment.
• We offer a stock option plan that allows you to share in our companys growth and success.

Requirements :

• 5 years of experience in customer success management including ownership of accounts revenue.
• 10 years total experience in the IT industry.
• A passion for being a subject matter expert is essential. A strong foundation of product knowledge is key to success as a CSM.
• Strong business acumen and strategic vision capable of conducting structured analyses and developing detailed action plans.
• Understanding of business and SaaS metrics (ROI ARR MRR margin/ rate Churn rate Retention rate).
• Experience with product usage statistics (telemetry Mixpanel).
• Familiar with technology in general or RPA specifically (big asset).
• The ability to communicate technical information effectively with customers.
• Strong persuasive skills are a must including the ability to make a convincing case to customers.
• Experience with CSM software systems (Planhat HubSpot etc).
• Being comfortable learning new technologies software and processes.
• Problemsolving critical thinking excellent communication skills and strategic planning are paramount to success as a CSM.
• You ve worked in a fastgrowing tech startup. You know exactly what that entails.

Remote Work :

Yes

Employment Type :

Fulltime