Employer Active
Who are we looking for?
Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables and generating focused insights.
Experience:
Min. 2+ Years of work experience as a Associate Customer Success.
Roles:
⢠Understand client business issues, operating business rules, data and standard operating procedures
⢠Incorporate process changes in response to evolving business needs
⢠Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
⢠Apply quality assurance best practices.
⢠Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
⢠Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
⢠Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.
⢠Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.
What You expect from us:
⢠Competitive salary
⢠Technical coaching to ensure continuous professional growth
⢠Awards & recognition for your hard work
⢠Candidates having exposure to the Cybersecurity industry will be preferred.
⢠Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
⢠We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
⢠Any bachelors or masters degree in Engineering, Operations Management/Research, MIS, Management
Science, Applied Mathematics, Statistics or Econometrics will be entertained.
What You expect from us:
⢠Competitive salary
⢠Technical coaching to ensure continuous professional growth
⢠Awards & recognition for your hard work
Full Time