Customer Success Associate

Who are we looking for?

Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables and generating focused insights.

Experience:

Min. 2+ Years of work experience as a Associate Customer Success.

Roles:

• Understand client business issues, operating business rules, data and standard operating procedures

• Incorporate process changes in response to evolving business needs

• Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks

• Apply quality assurance best practices.

• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.

• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.

• Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.

• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.

What You expect from us:

• Competitive salary

• Technical coaching to ensure continuous professional growth

• Awards & recognition for your hard work

Requirements

• Candidates having exposure to the Cybersecurity industry will be preferred.

• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.

• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.

• Any bachelors or masters degree in Engineering, Operations Management/Research, MIS, Management

Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Benefits

What You expect from us:

• Competitive salary

• Technical coaching to ensure continuous professional growth

• Awards & recognition for your hard work