Customer Service Team Assistant

Responsibilities:
• Participates and supports CS Head in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects.
• Monitors all information flows, including maintaining paper and electronic files.
• Analyzes strategic or operational tasks, in assigned functional area.
• Gathers, analyzes and evaluates relevant data, and provides comprehensive reports and decision memos.
• Prepares presentations, reports, statistical charts and briefings.
• Schedules, prepares and accompanies appointments and meetings, completes minutes of meetings.
• Coordinate and establish travel arrangements. Manages in
• and outbound correspondence.
• Manages integration of new office technologies and systems as appropriate.
• Prepares annual plans and budgets, and complete analysis of monthly budget activity.
• Maintains confidentiality of all sensitive or proprietary information.