Customer Service Supervisor

Job Description

• Review the Delta program to see any new orders.
• Coordination with the financial department to review clients' accounts and approve orders.
• Recording orders on SAP with the accuracy and required data
• Coordination with sales team and the customer to solve any problem related to the payments process before executing the order.
• Reviewing and making a daily stock balance on the SAP program
• Follow up and send the daily inventory balance report to sales and senior management.
• Communicate with customers from the beginning of order confirmation through the stage of payments to coordinate the delivery process.
• Make a delivery plan for orders and communicate with sales team and warehouse to coordinate.
• Follow up on customers after delivery within a week at most from the delivery of orders to ensure the smooth delivery process and the quality of products and to identify any complaints or problems.

Job Requirements

• At least 3 years' experience in Customer Service.
• Good knowledge of industry standards.
• Attention to detail.
• Good Communication skills.