Customer Service Sea Export- Ocean

• Co ordination with various departments and customers to enable smooth
• functioning and flow of information between various teams.
• Coordinating of Land Side Services (CHA CHB CFS and Warehousing)
• Part of Client Pitching Team from Operations and Procurement end.
• Resolve conflicts between Shipper and Liner about their shipment.
• Monitor vendor service delivery against SLA and frame agreements.
• Increasing the operational efficiency within the organization.
• Follow up with Carrier/Coloader for onboard/loading confirmation.
• Maintain flow of information between customer and carrier team about their shipment.
• Handling regular customer service profile
• Arranging for Transportation and custom clearance.
• Monitoring post shipment documents along with invoices to customer
• Create DSR for customer and internal assessment.

customer service,export,freight