Waterloo Central School District is dedicated to fostering a safe and inclusive learning environment where all students feel valued and supported. The district promotes diversity equality and respect among its students staff and community.
Desired Qualifications:
- High school diploma general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders forms applications and requests.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Perks and Benefits:
- Competitive salary.
- Health benefits.
- Flexible work arrangements.
- Professional development opportunities.
- Generous paid time off.
- Retirement savings options.
- Employee discounts and perks.
- Diversity and inclusion initiatives.
- Company culture and values.
- Opportunities for advancement.
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