Customer Service Representative

Leading Outsourcing/BPO consultancy is seeking to onboard a Lisbonbased Germanspeaking Customer Representative to join their teams in Lisbon.

Tasks

• Handle all incoming contacts from bank clients (ID and TPIN & Postbank app setup card blocking/unblocking/exchange safety transactions complaints) via phone and email
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered.

Requirements

• C1 German with great linguistic expression and B1 English both oral and written
• Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well.

Benefits

• A dynamic and creative team with positive and friendly atmosphere
• Relocation support
• Shifts on weekly rotation with colleagues covering operating hours from Monday to Saturday from 8 AM to 5 PM
• Food vouchers
• Guidance and tools to reach your full potential