Customer Service Representative - Call Center

Job Description

• Responsible for Inbound calls
• Responsible Outbound calls
• Follow up with customers
• Maintain customers satisfaction level by calling them according to scheduled action plan
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Males and Females are welcome to apply
• Excellent/fluent in English
• Able to handle customer issues through phone calls.
• Able to maintain customer satisfaction through phone calls.