Customer Service Representative Al Futtaim Automotive Nile Trading and Engineering

Customer Service Representative | Al Futtaim Automotive | Nile Trading and Engineering

• Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
• Handling website official office page customers enquiries.
• Resolve and follow up customer compliant within 48 hours.
• Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
• Call center adherence.
  

Required Skills to be successful:

• - Customer management experience.
• - Coordination experience.
• - Database management experience.
• - Time management skills.
  

About the Team:

• Reporting to the CRM Supervisor and will work closely with the customer service team and internal and external stakeholders.
  

What equips you for the role:

• Bachelor's Degree.
• 2 years’ experience in Automotive customer service.
• Proficient in English and Arabic.
• Proficient in Microsoft Office.