Customer Service - Order Management

Position:

Customer Service profile (Order Management)

Responsibilities:

• Receive and distribute incoming customer orders
• Communicate order entry and fulfilment issues with Sales and Customer Experience members as required
• Ensure record accuracy by maintaining data integrity during the order entry process
• Handles order management from entry to delivery and resolves complex customer billing issues ensuring effective resolution and an improved customer experience.
• Collaborates and coordinates crossfunctionally with Customer Care Pricing Team and Accounts Receivable to ensure correct information
• Identifies continuous improvement opportunities and provides feedback for process improvement and knowledge database updates
• Provides support to other Care team members as needed.
• Follows up on internal holds pertaining to credits processed on behalf of customers.
• Intimately understand proper case handling process and can identify different business unit responsibilities.

Experience/Education:

• Minimum 2 years of experience in either customer service/Finance/Data Entry/Data Checking/Payroll Data
• Proven track record driving process improvement initiatives

Requirements:

• Dutch English (Fluent in both languages)
• Experience working with ERP systems: Oracle Agile and Salesforce preferred (ideally)
• Excellent mandatory written communication in English one other European language
• Excellent problemsolving skills and mathematical reasoning
• Accurate and timely execution
• Ability to multitask embrace change and innovate in a fastpaced environment
• Ability to analyze data to identify trends and root cause issues
• Ability to adapt in a dynamic work environment and make independent decisions
• Basic Excel Skills
• Represents the company professionally ethically and morally at all times

Location

Lisbon Portugal