Customer Service for E-Commerce Czech Speaker

Are you passionate about delivering exceptional customer experiences
Do you have an interest in topics like ECommerce or banking
If you thrive in a fastpaced customercentric environment and have excellent communication skills we have an exciting opportunity for you in the heart of Athens Greece!

Tasks

Your responsibilities and impact as a Customer Care Agent will be:

• Supporting clients activities by offering worldclass service to their customers while working on projects of top prestigious and worldwide brands.
• Answering incoming customer queries promptly
• Identifying issues and providing effective solutions to ensure customer satisfaction.
• Recording customer data accurately in the CRM system
• Providing adhoc support as required.
• Being a team player and collaborating for the success of the team and project.

Requirements

Skills qualifications and interests you need to succeed in this role:

• Proficiency in the Czech language at a native or nearnative level and a B2 level of the English language.
• Customer Service experience is preferred
• Comfortable with learning new tools
• Effective phone contact handling abilities and active listening skills
• Customerfocused mindset with the capability to adjust and respond to various personalities.
• Exceptional communication skills.
• Demonstrated ability to handle multiple tasks prioritize and manage time efficiently.
• Excellent soft skills both written and oral.
• Be a real team player and committed to your work.
• Living in or willing to move to Greece for an international career and life experience.

Benefits

Whats in it for you

• A fulltime job 40 hours a week (rotating schedule MonSat 09:00 18:30 8 hours a day).
• permanent contract after probation time
• Competitive salary benefits
• health insurance
• paid training
• Multicultural environment
• A company that offers you not just a job but a full experience abroad!
• Training before the project starts

Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solutionoriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities