Customer Service Call Center Representative

Responsibilities

• Answer telephones and provide appropriate information or route call to the appropriate person
  

• Perform clerical tasks as assigned such as scheduling, making phone calls, completing forms and data entry
  

• Actively promote the spa, treatments, services and products, as well as programs, promotions and / or discounts available
  

• Handle client questions and concerns professionally and courteously
  

• Provide accurate, appropriate and immediate responses to all requests by patients
  

• Accurately record client information and communication encounters in the EMR (Electronic Medical Record)
  

• Assist in the organization and administration of company objectives and policies
  

• Maintain a positive attitude and contribute toward a quality work environment
  

• Regularly attend and participate in all training classes and staff meetings
  

About HerMD

The care that patients deserve is here. At HerMD, we are revolutionizing women s healthcare.

From facial services and facial injectables, laser hair removal, to body contouring and menopause treatments, our centers provide a safe, trusted space for our patients to address all of their health and wellness needs - shame and stigma-free.

By joining HerMD, you are joining a passionate team on a mission to educate, advocate for, and empower our patients. We hope you join us on our mission!

Requirements

Requirements

• Minimum of at least one year of customer service experience
  

• Work Hours: Monday - Friday, 8:00am - 4:30pm
  

• Strong attention to detail
  

• Multi-tasking skills a must
  

• Experience with cloud-based technology desired
  

• Must be motivated and able to work with minimal supervision
  

• Exceptional verbal and written communication skills
  

Additional Information

Must present a positive and professional image of the practice to patients. Must be friendly, courteous, patient, and tactful with patients and patient families. Must have the ability to communicate effectively and relate well with patients, physicians, and office staff. Must be able to work well under pressure. Must understand the need for discretion and confidentiality in matters relating to patients and their problems.

Benefits

We Offer the Following Benefits to Full Time Employees

• 401(k) Safe Harbor Match Plan
  

• Health, Dental and Vision insurance
  

• Voluntary Short Term Disability (STD) and Long Term Disability (LTD)
  

• Life Insurance
  

• Paid Time Off (PTO) and Paid Holidays
  

• Opportunities for professional growth and development