Customer Service Assistant CroatianSerbian Latvian Or Hebrew Speaking

Do you speak Croatian/Serbian Latvian Or Hebrew Speaking fluently Are you passionate about creating a safe and positive online environment Were looking for a Customer Support professional to join our Clients dynamic team in Lisbon! Play a vital role in supporting a leading technology company that provides mobility services including vehicle and scooter rentals car sharing and food delivery.

Tasks

• Review and assess escalated cases for potential policy violations or safety concerns
• Respond to clients customers inquires via phone helpdesk and live chat
• Perform outbound calls during the investigation to collect proofs of their complains from drivers and customers
• Provide excellent customer service to riders and drivers addressing inquiries and concerns effectively including but not restricted to critical safety cases demonstrating a great sense of empathy
• Handle Clients customers complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
• Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
• Make informed decisions based on the analysis applying established policies and guidelines
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Requirements

• Be a language whiz! Possess a C1C2 level of fluency in Croatian/Serbian Latvian Or Hebrew Speaking along with strong B2 English communication skills (written and spoken).
• Thrive in a fastpaced environment. Youll enjoy a dynamic teamoriented and structured workplace.
• Make informed decisions. Your ability to analyze situations and apply company policies will be crucial.
• Be a problemsolver with a heart. A passion for helping others achieve positive outcomes is a plus!
• Maintain composure. Youll encounter sensitive content and a strong tolerance is essential.

Benefits

• Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond!
• Build your future: Secure a temporary contract for 12 months with the possibility of permanent employment after 2 years.
• Peace of mind: Focus on your wellbeing with comprehensive private health insurance included.
• Smooth transition: Well support your relocation with flight reimbursement and temporary accommodation.
• Unlock a new language: Learn Portuguese for free with provided classes!
• Unwind and explore: Discover Lisbons beauty with water sports soft trekking activities and more!
• Join the family: Be part of a supportive friendly team that values your contribution.

Ready to make a positive impact on a global mobility company Apply today!