Customer Onboarding ....
Customer Onboarding Officer
Posted on :
10-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2024
Job Description
Req ID : 2705274
HST Customer Onboarding Officer HYBRID!!!
HST are delighted to be working with our client based in Nottingham who are expanding their team to bring in a Customer Onboarding Officer.
You will be working alongside our clients Technical Specialist to provide an outstanding customer experience.
As part of this role you will work with new customers to gain an understanding of their IT environment as well as their network set up to ensure a seamless integration of their software.
This role will be a key member of our clients growing team and you will be working closely with the technical
support team customer success team and development team.
With close collaboration from their team of experts they will help you grow your technical knowledge on networking security cloud services as well as wide exposure on various technologies and tools our clients use.
Role Responsibilities:
- Assist the technical onboarding specialist with our software deployment and installation to
new customers including understanding their network and environment to ensure seamless
Integration. - Provide guidance in set up and configuration of software in line with their specifications.
- Troubleshoot and debug software issues to ensure optimal performance and reliability.
- Act as the first point of contact for customers seeking technical assistance over the phone
email or chat. - Qualifying assigning and documenting the problems raised by customers into service tickets.
- Communicate effectively with team members and stakeholders to provide updates on
customer installs and address any concerns or issues. - Stay updated on emerging technologies and industry trends to continually enhance skills and
knowledge.
Desired Skills:
- A confident telephone manner and excellent written and verbal communication skills.
- Ability to develop and maintain strong customer relationships.
- Highly organised and focused.
- Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to
ensure resolution. - A team player who can help and collaborate within a team environment.
Desired Qualifications:
- We require someone who is educated to GCSE standard English and Maths grade 4 (or above) or
Functional Skills Level 2 in English and Maths.
Employment Type
Full Time
Company Industry
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
