Customer Experience Specialist
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Job Description
We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in.
To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk).
Here at Marvable, our mission is to create a comfortable space for everyone to work better in the ever-increasingly dynamic world, working at our best productivity. The Sales Support Specialist's main responsibility is to assist with the company's e-commerce sales division. You will learn how to assist with the existing customer database, generate analytical reports, evaluate the data and identify trends and gaps, and acquire valuable problem-solving skills.
As Marvable s Customer Experience Specialist, you ll play a key function in Marvable s sales team and make a key impact on Marvable's growth journey by providing customers with top-notch after-sales service that will leave a positive and lasting impression on them.
What you ll be doing:
- Handle general Pre-Sales and Post-Sales Customer Support
- Manage Customers reviews on public platforms.
- Manage the company's social media pages on both pre and post-sales.
- Assist with After Sales Queries relating to Warranty Claim Requests.
- Assist in optimizing the processes and contribute best practices towards the pre-sales and post-sales customer journey.
- Build a great client experience by assisting clients over the phone, showroom visits, live chats and emails.
- Develop an understanding of our products and unique features and provide support to the team.
What we're looking for
- Min Diploma in any relevant fields.
- Min 1 year of sales/service support in a similar capacity. Fresh graduates are welcome.
- Excellent written and verbal communication skills
- Initiative to find the relevant resources needed to be successful in this role
- Highly communicative, energetic, loves building relationships and rapport with others.
- Basic Proficiency in MS Office.
- Experience in E-commerce is a bonus.
Join us if you have a curious mind and are always wondering how things can be done differently, as well as the desire to take chances and take on new challenges!
Employment Type
Full Time
