Customer Experience Specialist

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
• Professionally handle high volume of inquiries from clients and customers
• You will be accountable for meeting individual (KPIs) and team goals
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements
• Communicate to Team Leaders and (or) Manager
• Perform office-based administrative duties whenever required
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc
  

What you’ll Need to Succeed:

• We are looking for individuals that have an excellent command of spoken and written English & Arabic
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
• Analytical thinking and high problem-solving skills
• Stress tolerance and able to work under pressured environment
• Willing to work in shift rotations to ensure we have 24/7 service levels
• Able to work on public holidays and weekends