Customer Experience Manager
Posted on :
29-01-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
29-01-2024
Job Description
Req ID : 2480856
- Define and implement the best practices/related procedures for ensuring optimal customer experience
- Define, design & conduct the CX maturity assessment
- Define and design the digital channel experience quality assessments
- Design the related customer journeys and related service journeys
- Analyze the exciting CJ & SJ and identify the GAPs and potential improvement areas
- Define and design the CX index & VOC programs
- Conduct surveys to gather information on customer opinion of rendered services
- Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high quality services
- Establish communication mediums through which customers can readily contact a company and vice versa
- Oversee the restructuring of an organization into a customer-focused establishment
- Prepare and manage annual budgets in achieving set objectives and goals
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Employment Type
Full Time
Department / Functional Area
Key Skills
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