Customer Delivery Consulting Engineer

Who You'll Work With

The Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer and help them transform to meet their mission.

The Team

Cisco’s DOD Air Force Customer Experience Team is a team of leaders who provide leading architectures and solutions to Air Force and other DOD customers - along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.

Who You Are

The successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed.

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues