Customer Delivery Consulting Engineer

Who You Are

The successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed.

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
• Translate business requirements into solution design
• Mentors and develops others
• Individual contributor