Customer Care Specialist

Job Title: Customer Care Specialist

Location: Shanghai China

Job model: Hybrid

Responsibilities:

Own the ProspecttoOrder and OrdertoCash (PTOOTC) Processes and partner with Sales team on the customer relationship.

• Manage sales order intake and Support sales and marketing team to complete PTO (prospect to order) & OTC (order to cash) processes drive sales target fullfillment.
• Check and monitor credit limits in close collaboration with the account management and Finance
• Handle customer complaints on responsible product lines maintain CCR (Customer Complaint Report) system according to global requirements and review CCR results on regular basis
• Surveillance of return orders within the customer complaint process replacement of goods and all documentation/certificates related to the orders i.e. orders confirmation invoices credit notes
• Remain good relationships with customers on behalf of sales and marketing team if required
• Participate in and contribute to relevant continuous improvement projects for CCS
  
  

Perform quality control and SHE requirements in chain of demand supply to satisfy corporate environment of DSM:

• Focus and understand what real customer needs is
• Achieve high quality service level according to ISO & GMP standards
  
  

Serve as a link for the customer to the relevant HNHinternal stakeholders for additional (nonstandard) request accountability with the relevant stakeholders

Requirements:

• Bachelors degree or above
• At least 1 year of experience with multinational enterprises in Customer Service or Supply Chain management fields
• Proficient usage of Excel Word Powerpoint and knowledge of SAP/Python/Power BI preferred
• Good English both oral and written
• Knowledge of import & export
• Result Orientation & Customer Focus
  
  

• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
• A challenging and rewarding function embedded in a team of passionate professionals.
• A rich history and a promising future of bold scientific innovation and passionate creation with our customer
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.

Remote Work :

No