Customer Care Executive

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Resolving customer complaints and issues in a timely manner
• Managing a high volume of incoming calls
• Identifying and escalating priority issues
• Providing product and service information to customers
• Processing orders forms and applications
• Maintaining a positive empathetic and professional attitude toward customers at all times
• Following up on customer interactions
• Collaborating with the sales and marketing teams to ensure a seamless customer experience
• Keeping records of customer interactions transactions comments and complaints
• Meeting personal/customer service team sales targets and call handling quotas
• Handling and resolving customer complaints regarding quality and service
• Providing feedback on the efficiency of customer service processes
• Assisting with customer retention
• Improving customer service experience and creating engaged customers

Required Qualifications:

• Bachelors degree in Business Administration or related field
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask prioritize and manage time effectively
• Excellent communication and presentation skills
• Ability to work under pressure in a fastpaced environment
• Good computer skills including proficiency in MS Office
• Problemsolving skills
• Patience and a positive attitude
• Strong organizational and multitasking abilities
• Experience in handling customer inquiries through various channels
• Empathetic and cando attitude
• Fluency in multiple languages is a plus

communication,empathy,multitasking,customer service