CRM Manager

Client: State of Virginia VDOT
Job Title: CRM Manager
Duration: 6 Months
Start Date: ASAP
Location: Richmond VA 23219 (HYBRID)
Position Type: Contract
Interview Type: In Person/Web Interview
Ceipal ID: SVACRM126FK
Position ID: VDOT IT Customer Relationship Manager (731126)

DESCRIPTION:
Ideal candidates for this role will innately be a strategic thinker foster positive/purposeful interactions build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service product and project delivery pipelines.

RESPONSIBLITIES:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management escalations and coordination.
Partner with business and Enterprise Architecture to identify product lines then develop and maintain a multiyear business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers service and operations managers to coordinate work prioritize requests and manage escalations for assigned Divisions.
Identifying opportunities for new services service improvements and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements projects and service delivery requests.
Identifying championing and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies standards and guidelines.

REQUIRED SKILLS:
Bachelors degree or six (6) years or more of related experience in a role within Information Technology.
Experience working in Information Technology(including knowledge of SDLC Agile Methodology Technology Procurements). (Required 05 Years of Exp.)
Strong communication skills in writing speaking and presenting with leadership of all levels. (Required 10 Years of Exp.)
Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (Required 10 Years of Exp.)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (Required 10 Years of Exp.)
Ability to shareownership and drive results as a team. Ability to focus on purpose value and results rather than solutions. (Required 10 Years of Exp.)
Ability to connect strategy to execution; Strategic thinker. (Required 10 Years of Exp.)
Experience in Product Line planning development and management. (Required 10 Years of Exp.)
Understanding of VDOTs Organization Structure to include Districts and Central Office.(Desired)
BRMP Certification. (Highly desired)

V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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