Credit Manager

Title: System Administrator

Location: Hartford, Connecticut

Duration: 12 months

Note: This is a Hybrid Position.

Job Description:

• Database/Systems Administrators are responsible for managing and maintaining the hardwired lines and wireless connections in a system and the hardware that hooks up to that system. Applicants are expected to have at least ten years of relevant work experience, ideally in a school or educational agency, managing school nutrition data applications, servers, LAN/WANs, and API/SFTP configurations, and automated processes. Job duties specific to a Systems Administrator may include:
  
  
• Analyzing and figuring out the system needs of an organization
  
• Installing hardware and software for the network
  
• Keeping systems operating efficiently by performing any necessary upgrades and repairs
  
• Planning a strategy to maintain system security on the computers and the network as a whole
  
• Optimizing and evaluating the system regularly
  
• Assigning and updating security permissions for the system network
  
• Training or directing users on the correct use of software and hardware within the system
  
• Performing problem-solving tasks when alerted by a user or monitoring system
  
• Tracking, installing and configuring software updates and performing database backups to restore and protect user information.
  

About Us:

Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #) on In c. 5000 fastest growing companies in the USA.

Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients.

Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.

Title: Network Operations Center Engineer Location: Philadelphia PA. Client: City of Philadelphia Duration: 12 months Note: This is a Partially remote position. Position overview / Statement of Work This person will be responsible for training JR level technicians on NOC best practices and managing IT incidents and will play a crucial role in improving the overall IT Incident Management process/framework. Work activities: Evaluate the current state of OIT s ITCC processes Develop an action plan to address known process deficiencies Configure/design workflow templates to facilitate incident handling Monitor the incident queue to ensure tickets are being addressed Train technicians on processes and procedures Create communication and training plans to enable smooth implementation of new processes Skills/experience of the assigned staff: Required Strong facilitation, teamwork, influencing and interpersonal skills Excellent written and oral communications skills Ability to train users in the process and coach people in best practice Customer focused, passionate about the customer experience Familiarity with ITIL Incident Management IT Operations or Technical Support experience Highly Desired/Preferred IT Service Management experience Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management Broad experience of IT infrastructure and applications Experience working with SysAid (ticketing system)