Credit Controller

we are looking for a "Credit Controller" who will proactively manage debt collection from customers on assigned Portfolio of accounts within the agreed payment terms managing and successfully achieving the collection targets. The ideal candidate must have an approachable nature for both internal / external customers.

What will you do?

• Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology.
• Have regular onsite Customer Meetings to track / follow up on payments.
• Liaison with customers for any challenges in repayment and agree payment plans with customers and ensure that they are adhered to
• Ensure all allotted accounts are reconciled and disputes are identified and followed up, if not resolved within 45 -60 days from invoice date, then they must be listed and escalated to the credit manager
• Resolution of queries to facilitate payments from customers
• Prioritize and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
• Liaison and communication with internal departments as required in order to maintain an accurate position on customer accounts
• Ensure that all prepared communications are accurately recorded/documented in a timely manner.
• Ensures Purchase and Sales orders processing from credit within stipulated SLA timelines.
• Preparing periodic credit reports for analysis.