Crane mechanical maintenance technician
Posted on :
26-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
2 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
26-02-2024
Job Description
Req ID : 2291832
JOB DESCRIPTION:
Location: 6801 Industrial Rd, Springfield VA 22151
Work Auth: Client can t sponsor
Background check?: Yes full background and drug screen
Vaccination required?: Yes
Position Summary
Business Intelligence Analyst will perform detailed analysis and prepare comprehensive reports to support business operations. This position will conduct modeling, forecasting, trending, variance analysis and other general financial and operational analysis. Track, maintain, analyze and provide current information on Customer Operations key performance indicators (KPIs). Develop, organize, and present performance reports for both internal and external use. Support with sound data analysis short-term and long-term business planning. May develop, implement, evaluate, or lead projects or improvement initiatives. Provides broad analytical and operational support to the Business unit leadership.
Tasks and Responsibilities
Develops, reports, and analyzes multi-channel contact center and business metrics specific to monitor progress against targets and goals.
Performs analysis to provide performance trending/opportunities of contact center and overall customer operations results on a daily, weekly, monthly, quarterly, year over year and ad hoc basis.
Prepares monthly, semiannual, annual and ad-hoc regulatory reporting using customer operations data
Prepares reports of findings for management to facilitate decision-making.
Perform Contact Center vendor-specific resource utilization analysis and gap analyses
Recommends, develops, and implements appropriate strategies, plans, tools and approaches to drive successful performance-based data analysis
Partners with Call Center vendor management to develop and operationalize staff forecasting
Balances operational efficiency and customer satisfaction to effectively staff environments that handle voice, email, chat, SMS, and other integrations or channels.
Ensures system changes and requests are prioritized and addressed directly, or with vendor technical support.
Attends various training sessions to stay current on trends, system capabilities, and releases.
Performs other duties as assigned/required.
Qualifications, Skills and Abilities
Bachelors Degree Finance or a related field preferred
5+ Years years of reporting or analysis experience required
Ability to manage multiple projects simultaneously and communicate timelines effectively
Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project, Power BI), specialized business technologies and applications (e.g. SAP planning, business modeling, voicea response unit, etc.) to retrieve and analyze data in support of business needs.
Demonstrated ability to complete analytical data intensive projects, as well as the ability to clearly communicate the results to a broad spectrum of audiences
Demonstrated ability to achieve process efficiency improvements using data analysis
Design user friendly dashboards, scorecards, excel graphs, etc.
Excellent written, verbal and presentation skills
Excellent problem-solving skills and ability to effectively communicate solutions
Desire and ability to learn and work with Customer Operations leaders and other key stakeholders to resolve issues
BI, Tableau, power BI , reporting n forecasting
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
