COMMUNITY AGENT

JOIN US

Were seeking a dynamic Community Agent to join a thriving social agency. Youll closely collaborate with Community Management team to oversee our client social media platforms and their unique communities.
Your responsibilities encompass the full community management on social platforms from embracing the channels tone of voice to reviewing recognising sentiments and tagging comments.
If you thrive in a fastpaced environment passionate about automotive and are excited about being the first point of contact for unique communities this role is for you.

WHAT YOU DO

• Act as the primary point of contact for the community maintaining dialogue and fostering positive interactions.
• Embrace the brand channels tone of voice to fit individual conversations & respond to highly varied tickets and situations in realtime.
• Monitor the community and swiftly address any crisis with appropriate measures.
• Enforce community guidelines and ensure compliance with established rules.
• Provide community support by addressing inquiries related to products services and customer service.
• Review tag and sentiment all user comments via a Social Media Management tool.

WHO YOU ARE

• You love everything digital and are always uptodate with the latest trends.
• Interested in Automotive.
• Experienced in using common social media tools and platforms.
• Attention to detail and ability to multitask.
• Excellent English in spoken and written form.
• Flexible to work minimum 24 hours per week in rotating shift pattern including weekend and night shift.
• German language skills are a great plus!

WHAT TO EXPECT

• Exposure to senior global clients.
• Working in an international and supradisciplinary team with top talents from different fields.
• Plenty of opportunities to create big ideas for big projects with big impact.
• Flexibility to work remotely whether from home the north pole or somewhere warmer. We encourage warmer.
• Structured onboarding development & tools (GrooveIn Buddy Feedback talks state of the art IT Equipment).
• Generous prorata holiday allowance.
• A working environment that ensures fair and equal opportunities for all. We live and support diversity openness and mutual respect and welcome new colleagues regardless of nationality ethnicity origin religion age gender gender identity and sexual orientation. You should too. Its the 21st century.