Commercial Director

1. Develop and implement commercial strategies:
   

• Drive revenue growth targets and enhance profitability through strategic planning.
  

1. Understand and document customer s business flow:
   

• Thoroughly document large customer s business flows and gain a deep understanding of usecase/requirements gathering.
  

1. Partner with customers and stakeholders:
   

• Collaborate with customers to understand their plans and engage proactively.
  

• Develop strategic relationships with stakeholders to understand customers business and create strategic roadmaps.
  

1. Manage customer relationships:
   

• Manage customer renewals identifying upselling and crossselling opportunities.
  

1. Drive internal development:
   

• Utilize customer objectives to drive new service development and lead across multiple departments.
  

1. Customer success and relationship management:
   

• Establish and maintain a stronger customer relationship management program.
  

• Own and develop the customer success process maximizing business growth opportunities.
  

1. Team management and collaboration:
   

• Act as a liaison internally between departments.
  

• Provide effective team management mentorship and support ensuring team performance aligns with KPIs.
  

• Oversee the direction and delivery of work and proposals addressing business problems.
  

1. Sales and marketing management:
   

• Manage sales and marketing teams to develop and execute successful campaigns.
  

1. Diversify revenue streams and market share:
   

• Identify and assess new business opportunities to improve the company s market share.
  

1. Commercial agreements and financial management:
   

• Develop and manage commercial agreements with customers and vendors.
  

• Conduct market research track competitor activity and develop effective strategies.
  

1. Budget and financial performance metrics:
   

• Develop and manage budgets ensuring alignment with the overall business strategy.
  

Requirements

• A skilled commercial manager senior account manager and customer success professional with 7 years of experience.
  
• Previous experience in the ICT industry and tech startup.
  
• Consultative mindset with a track record of delivering customer value.
  
• Entrepreneurial selfstarter comfortable running initiatives independently.
  
• Strong negotiation skills financial acumen and software/IT skills.
  
• Excellent communication sales and interpersonal skills to build strong relationships.