Collection Associate

KEY ROLES & RESPONSIBILITIES

- Cleans and maintains areas of responsibility according to set standards and procedures

- Replenish guest supplies

- Ensure guests requests are promptly and courteously met

- Report damage or malfunction in hotel rooms/areas to Supervisor

- Maintain equipment in a proper state of cleanliness and repair

- Maintain a section room report as well as a daily productivity report

- Attend daily briefings with supervisor and takes on daily assigned tasks

- Reports lost and found articles to the housekeeping office immediately

- Handle guest complaints, reporting them to Supervisor immediately

- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Requirements

Record room status in allocated section accurately

- Comply with hotels health, safety and hygiene policy

- Adhere to personnel grooming and hygiene standards

- Attend meetings and training sessions as required

- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

- Fully understands the difference in guest levels (VIPs) and Room Categories

- Must adhere to all Lost and Found procedures

- Proper follow up of HK SOPs

- Must comply with all fire evacuation procedures and first aid trainings

- Must comply with Sofitel grooming standards

- To attend proper trainings and have best conduct at work