Chief Operating Officer

Our client Facilization is in search of a dynamic Chief Operations Officer (COO) with extensive experience to spearhead their daily operations. The ideal candidate will play a pivotal role in ensuring streamlined service delivery to their valued clients in the banking and financial services sector. This leadership role encompasses overseeing project delivery leading a skilled team of sixty professionals and championing operational excellence across the organisation.

About Facilization

Founded in 2009 in Tirana Albania Facilization is an innovative IT services and software company specialising in comprehensive solutions for banks and financial institutions. With a team of industry experts we introduced proprietary software in 2014 focusing on risk management regulatory reporting and debt collection automation including legal and recovery processes for nonperforming exposures (NPEs).

In 2017 we expanded our footprint by establishing a subsidiary in Malta solidifying our professional presence in Malta and other European countries. Over the years Facilization has successfully implemented migrated customized and integrated core and digital banking systems across 7 European countries.

Currently our proprietary RegTech and Fintech solutions empower 11 banks across Europe. We remain committed to upgrading and expanding our offerings ensuring cuttingedge solutions for the evolving needs of the financial industry. Join us on the journey of innovation and growth with Facilization.

Tasks

The COO must have industry experience having worked in diverse setups like Fintech Managed Services Outsourcing IT Services Finance Banking Software Development or System Integration Consulting Companies. Experience in project and service management along with familiarity with Oracle Banking application implementation is highly advantageous.

Key Responsibilities:

• Oversee and adjust daily operations with clients as needed.
• Develop and implement operational strategies aligned with organisational goals.
• Collaborate with the CEO on strategic planning and execution of growth strategies.
• Foster a successoriented and clientfocused environment.
• Promote effective communication and coordination within the company.
• Identify and implement efficiencies and improvements to internal processes.
• Manage relationships with partners and vendors.
• Oversee budgeting reporting planning and auditing for all operations.
• Ensure compliance with legal and regulatory requirements.

Requirements

Required Skills and Qualifications:

• Bachelors degree in computer science engineering business administration or a related field; MBA preferred.
• Proven experience in an operations management position.
• Deep understanding of HR Finance marketing sales and IT functions.
• Competency in strategic planning and business development.
• Knowledgeable in the banking and financial services domain.
• Experience in budget development and oversight.
• Entrepreneurial spirit with a focus on improvement and innovation.
• Experience in project and service management; knowledge of Oracle Banking application implementation is a plus.
• Strong problemsolving and decisionmaking skills.
• Commitment to lifelong learning and professional development.
• Exceptional negotiation skills and experience with contracts and agreements.

Soft Skills:

• Excellent leadership and team management skills.
• Empathy and ability to inspire and motivate teams.
• Strong analytical and critical thinking abilities.
• Strong drive for results.
• Resilience and ability to cope with pressure and setbacks.
• Flexibility in adapting quickly to changes.

Benefits

Benefits:

• Work with the most qualified experts in implementing financial solutions across Europe.
• Clear career path mentorship and continuous training.
• Performance Bonus.
• Competitive salary and package dependent on experience.
• Private health insurance and pension fund.
• Harmonious and collaborative teams.
• Social gatherings and flexible work hours and locations.

We welcome candidates considering relocating to Albania. Facilization is committed to providing comprehensive relocation assistance including support for visa processes and integration into the local community.

If youre ready to make a significant impact in a vibrant and forwardthinking organisation we want to hear from you! Apply now.