Care Technician I

Care Technician I with experience in customer service, product support, IT, and telecommunications in medical device industry tomonitoring inquiries and complaints from health care professionals, field personnel, patients, and various internal departments.

• Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers.
  
• Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.
  
• Complete required trainings and certifications.
  
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
  

Requirements

• Associate Degree in Administration or related field with one year of experience (customer services, product support)
  
• Good communications skills (Bilingual English and Spanish)