Call center employee

Requisitos

Job Responsibilities

Contracts handling: (master policies, international programs outgoing and incoming)

• in an efficient and correct way for new and established businesses (sending, receiving, controlling)
  
• by checking the conditions of acceptance of the customer s request, interacting with the customer if necessary, by using various available data sources to make the right decision and give the right advice to the broker / client
  
• by following up until contract signing or refusal
  
• by developing draft contracts / amendments that fit with customer needs by modifying coverage concepts if desired by the client / broker
  
• by preparing contracts which are beyond his / her authority and discuss them with his team leader.
  
• by monitoring, planning and issuing contractual documents (policies, endorsement and certificates)
  

Supporting the Credit Control team in the cash allocation for accounts and the monitoring of outstanding unpaid premiums.

Data Management

• preparing and sending weekly reports
  
• preparing premium flows
  
• preparing and sending local policies instructions
  
• controlling Gross and Net portfolio
  
• controlling data quality
  

We re looking for someone who has these qualifications and skills:

Bachelor s degree desirable

Fluent English Skills: minimum C1 level CEFR

Experience of 3-5 years in similar functions and responsibilities

Demonstrated experience with Word, Excel, PowerPoint, and Outlook

• Live and feel Customer focus, courageous and integrity in the way of doing business and working with all colleagues/stakeholders
  
• Strong internal relationship management, communication, and negotiation skills
  

Excellent problem-solving, analytical, and decision-making skills combined with a strong work ethic.

Proactive attitude facing challenges

Strong and effective organizational skills, ability to prioritize and multi-task

Ability to respond to a changing environment with flexibility and innovation.

Ability to develop and maintain relationships with internal clients, vendors and brokers.

Strong time management skills; ability to successfully multitask.

Ventajas