Call Center Customer Service Representative REMOTE

Overview:

Key Responsibilities:

• Handle incoming customer inquiries via phone email or chat
• Provide accurate valid and complete information to customers
• Resolve customer complaints and issues in a professional and timely manner
• Keep records of customer interactions transactions comments and complaints
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Resolve customer inquiries and complaints regarding billing product service or technical issues
• Provide assistance and support to customers with empathy and patience
• Work collaboratively with team members to achieve customer satisfaction goals
• Stay updated on product knowledge and company offerings
• Assist with placing orders refunds or exchanges
• Manage and resolve customer complaints
• Process orders forms and applications

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a related field
• Proficient in using Microsoft Office and CRM software
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to effectively manage time and prioritize tasks
• Empathetic and patient when dealing with customers
• Ability to adapt to a fastpaced and dynamic environment
• Strong multitasking skills
• Knowledge of customer service principles and practices
• Ability to work well in a team environment
• Attention to detail and accuracy
• Ability to handle highstress situations with professionalism
• Willingness to learn and take on new challenges
• Fluency in additional languages may be advantageous

communication,empathy,adaptability,multitasking,customer service,skills