Call Center Agent
Call Center Agent
Posted on :
19-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2640070
We are seeking enthusiastic and dedicated individuals to join our team as Call Center Agent Interns. This internship offers an excellent opportunity for fresh graduates to gain handson experience in customer service and communication skills within a dynamic call center environment. As a Call Center Agent Intern you will be responsible for providing exceptional customer service resolving inquiries and assisting callers with their needs.
Requirements
Education: Bachelors degree or equivalent in any field.
Communication Skills: Excellent verbal and written communication skills in English.
Customer Focus: Strong customer service orientation with a passion for helping others.
Team Player: Ability to work collaboratively in a team environment.
Adaptability: Flexible and adaptable to changing priorities and situations.
ProblemSolving Skills: Effective problemsolving and decisionmaking abilities.
Computer Literacy: Basic computer skills and proficiency in using MS Office applications.
Availability: Willingness to work flexible hours including evenings weekends and holidays as needed.
Benefits
Learning Objectives:
Customer Service Excellence: Deliver outstanding customer service by handling inbound and outbound calls professionally and efficiently.
Problem Resolution: Address customer inquiries concerns and complaints promptly and effectively to ensure a positive customer experience.
Product Knowledge: Acquire a thorough understanding of our products services and policies to provide accurate information to customers.
Communication: Communicate clearly and effectively with customers to ensure their needs are understood and met.
Documentation: Accurately document all customer interactions and transactions in the appropriate systems or databases.
Team Collaboration: Collaborate with team members and other departments to resolve customer issues and improve service delivery.
Adaptability: Adapt to changes in procedures policies and technologies to meet evolving customer needs and business requirements.
Professional Development: Actively participate in training sessions and workshops to enhance customer service skills and product knowledge.
Learning Output
Learning Opportunity: Gain valuable handson experience and enhance your skills in customer service and communication.
Networking: Build professional relationships and expand your network within the industry.
Mentorship: Receive guidance and support from experienced professionals in the field.
Potential for Growth: Explore potential career opportunities within the organization based on performance and capabilities.
Certificate of Participation
Possibility of Job Placement
Education: Bachelor's degree or equivalent in any field. Communication Skills: Excellent verbal and written communication skills in English. Customer Focus: Strong customer service orientation with a passion for helping others. Team Player: Ability to work collaboratively in a team environment. Adaptability: Flexible and adaptable to changing priorities and situations. Problem-Solving Skills: Effective problem-solving and decision-making abilities. Computer Literacy: Basic computer skills and proficiency in using MS Office applications. Availability: Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
