Business Process Outsourcing Operations Manager
Posted on :
23-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2657751
- Owning daily and weekly BPO performance and KPI management .
- Actively pursuing variance reduction through data backed action planning Collaborating with cross functional teams and stakeholders as a strategic partner and consultant Leading through partnership and timely engagement Leveraging resources and feedback to improve training, quality, and performance management
- Building long term strategic vision and uplifting our BPO network capabilities to do increasingly complex work more effectively, efficiently, and with improved experience outcomes Driving operational compliance, risk management, and mitigation efforts with BPO sites Implementing projects and pilot programs to advance performance or business outcomes Sharing best practices, feedback, and results with stakeholders and BPO sites as applicable
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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