Business Process Management Manager

Job Description

• Set Unit strategy and objectives to ensure that it supports the achievement of organizational objectives
• Guide the Section towards its strategic objectives and report to management on initiatives as per the annual plan
• Develop operational plans/initiatives to implement agreed strategies/objectives/policies, ensuring that resources are in place to enable meeting the aforementioned
• Provide input to management on performance of quality management initiatives across the organization through the submittal of detailed reports and analysis
• Review QMS templates update needs and provide recommendations as necessary

Key Accountabilities

• Develop and manage company-wide documentation to ensure standardization of TMG policies, processes, and business forms taking into consideration the established quality standards and best practices
• Define and update Key Performance indicators (KPI’s), service level agreements and records for processes based on best practices to measure performance of operations in coordination with Process Improvement section .
• Analyze internal and external Quality Audit results or and process performance measurements to discover areas of improvement
• Plan, prioritize, and monitor implementation of process improvement initiatives in coordination with process owners and activity managers as per business priorities and in line with Quality objectives to enhance the QMS on a continual basis
• Identify and implement improvement initiatives based on analysis of satisfaction survey results to enhance customer satisfaction / Compliant Survey .

Job Requirements

• Bachelor’s degree in Business Administration , Computer Science, or any relevant field
• Minimum 8 year of experience in quality and process management
• Customer centricity
• Excellent communication and presentation skills
• Proven leadership skills
• Project Management skills
• Excellent MS Office & Visio skills
• Quality certification (Six Sigma) is a plus