Banking Operations Head

Job Description

Key Job Responsibilities/ Duties:

• Establish and review key operational risk indicators/ key control standards and formulate action plans to minimize the company’s exposure to fraud and losses.
• Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the company’s Operation Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with regulatory requirements relating to the Company Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
• Manage the Company operations department (staff and budget)

Job Requirements

Qualification & Experience:

• Minimum of a degree (banking, finance or related area)
• Post Graduate Degree (MBA desirable)
• Project Management Certification
• Minimum of 8 years’ experience in operations with at least 5 years in a senior role in operations management within a popular organization.

Knowledge and Technical Competencies:

• Ability to develop an operation manual and to see to its implementation.
• Ability to translate regulatory requirements into operational plans and actions.
• Detailed understanding of operational risk analysis.
• Knowledge of treasury operations and trade finance.