Banking IT Operation....
Banking IT Operations Specialist
Posted on :
11-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2520694
- Observing all switches performance from processing point of view
- Investigate and analyze cases detected from different stakeholders and channels
- Open and follow up until closure tickets with Vendors according to each type; inquires, notifications, bugs, improvements, new features
- Open and follow up until closure tickets and mails from Internal units and departments
- Propose solutions and workarounds to improve and fix issues
- Perform Test cases as assigned from direct manager.
- Communicate positively and clearly with all stakeholders
- Ensure resolving of cases following SLA and OLA
- Capture Incidents, and alerts over the internal and external tickets.
- Build, tune, and execute SQL scripts
- Develop new basic reports
- Support Key management Module on all E-Channels applications; Encryption key exchange with Aggregators, Direct Terminals.
- Investigate HSM's Interface logs and traces with vendors and Schemes
- Certifying ATM, POS, softpos, MPGS, Cybersource with schemes
- Certifying aggregators, merchants with Acquirer switch
- Certifying issuing products with Acquirer switch
- Implement and support new issuing products
- Implement and Parameter Card product
- Implement and Parameter Acquirer product
- Support acquirer and issuer back-office function executions
- Support all environments test, dev, pre-prod, and production
- Adhere to policies and procedures
- Daily handover of activities and tasks handled, and progressing
- Availability to support in non-business hours as and when needed
- Take ownership of assign tasks in ATM, POS, E-COM, and Card/Cardless processing services
- Adoptable to new technologies in Card/cardless processing service.
- Attend all assigned training courses meeting prerequisites.
- Participate in solution designs, preparing presentations and documentations related to the Department
Employment Type
Full Time
Department / Functional Area
Key Skills
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