Azure support SME(Tech lead)-Security

Position Name:Azure support SME(Tech lead)-Security

Responsibilities:

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve them.
• Uses available tools to deliver solutions for customer issues of limited scope.
• Follows processes provided by the business.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Qualifications:

• 2+ years of experience in technical support and/or cloud development.
• Technical proficiency and experiences described in the technical qualification part
• Strong customer service, communication, problem-solving and interpersonal skills
• Problem-solving skills
  Capacity to deal with difficult customers and ability to thrive in ambiguity.

Technical Skills:

• A certain understanding of the general concept of computer Viruses and malware

• Certain understanding and hands-on experience in following Endpoint-related Microsoft products.
  • Microsoft Defender Antivirus
  • Microsoft Defender for Endpoint
  • Microsoft Antimalware
  • System Center Endpoint Protection
• Basic understanding of Azure and VM for analyzing the issue.

Preferred Qualifications:

• AZ-900: Microsoft Azure Fundamentals – Certifications
• SC-900: Microsoft Security, Compliance, and Identity Fundamentals

Company Description

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust' .

Sixty-six percent of the equity of Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.