Assistant SPA Manager

• Establish the operations financial business plans for the year in liaison with the various Spa Division, GM of the unit and the Financial Controller concerning monthly revenue and expenditures.Ensure the department’s operational budget is in line and that all costs are strictly controlled.
• Achieving the objectives of the Employer as set out in any Business Plan/s/Targets from time to time including inter alia ensuring that the Business operations operate on a 25% cost to sales ratio;
  

Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit.

• To oversee the Spa operation
• To plan and implement the Spa concept
• To facilitate personalized results focused treatment to all and ensure re-booking levels are reached
• To implement the standard operating procedures
• To maximize the operations potential through effective training chiefly booking procedures, strong retailing and up selling.
• To ensure the highest standards of hygiene and presentation
• To achieve maximum efficiency from the team and all other treatment resources.
• To monitor guest feedback and to implement a system for addressing comments to ensure total guest satisfaction and continuous improvement
• To provide training to deliver consistent excellent service
• To ensure an atmosphere that promotes positive emotions for clients and for the therapist team
• To act as liaison and problem solver for all PR, sales & marketing activities
• To co-ordinate a program of activities and events to develop Spa & Hotel business
• to keep abreast with market trends and requirements;
• to liaise with Hotel Managers/Supervisor’s;
• to direct and assist staff and personnel in meeting Thuir work objectives;
• to act or otherwise deal at all times in the name of the Employer and in the best interests of the Employer;
• cash-point confidentiality;
• to be neat, smart, tidy, clean, courteous and polite at all times;
• prompt answering of telephone calls and contacting clients and other third parties by telephone and/or by other electronic means as may be requested;
• the general managing and running of the Business in an efficient manner inter alia by ensuring optimum client satisfaction.