Assistant Manager CR....
Assistant Manager CRM
Posted on :
23-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-04-2024
Job Description
Req ID : 2747177
Job Description
1) Issuing Welcome letters Allotment letters Payment Plan Demand letters Receipts & Other
post sale documents to customers.
2) Ensure timely payment collection from customers.
3) Ensuring reconciliation of customer accounts payment followups with the customers
4) Solving customers queries over the phone or through emails.
5) Sending payment reminders to the customers
6) Handling Registration process
Role:
1) Maintain an updated status of due customers.
2) Managing all the operational works related to customer relationship management
3) Meet customers to serve them and address the queries related to documentation & payment
process.
4) Coordinating with the banks for payment disbursements.
5) Able to provide solutions/initiatives to improve/better work flows suggest Home Loan
Product measures.
Top Measurement Metrics:
1) Post Booking Process : Welcome Call Bank Loan Process & Agreements & Collections.
2) Timely Response & Minimal Escalations.
3) Customer Service.
Requirements
1) Knowledge on End to end CRM finance process.
2) Manage Collections and Documentations.
3) Handle 1st Level escalations
Benefits
1) Incentives based on performance
2) Family insurance
3) Bonus
payment process,crm,customer relationship management,reconciliation,loan,documentation,payment collection,escalations,demand letters,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
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